Our commitment to privacy

Shop-It values its customers and respects their privacy. We collect customer information in an effort to improve your shopping experience and to communicate with you about our products, services, contests and promotions. We do not sell or rent your personal information to third parties. As described in this policy, we do, however, share your information with our affiliates and under certain circumstances, with third parties that provide services on our behalf or with whom we have partnered to offer a particular product or service.

This policy describes the personal information we collect about you, why we collect it, how we use it and when we share it with third parties. Our policy also describes the choices you can make about how we collect and use your information. If you have any questions about our privacy policy, you can always contact Shop-It customer service in any of three ways:

1. send us an e-mail.
2. call us at +61 2 9331-0996
   
3. write to us at
   Shop It
   265 Liverpool St
   Darlinghurst
   NSW 2010
   Australia

If our information practices change in the future, we will post an updated policy on our website. You can tell if the policy has changed by checking the revision date that appears at the end of this policy. You may exercise your choices about how we collect and use your information at any time.

Privacy Policy FAQ's

• What kind of information does Shop-It collect?
• How does Shop-It use my information?
• Does Shop-It share my information with third parties?
• How do I access my information? How do I change or delete my information?
• How do I exercise my choices about receiving promotional communications?
• How does Shop-It protect kids' privacy?
• What are cookies? How does Shop-It use cookies on its site?
• How do I know my order information is secure?
• What about links to other websites and services?

What kind of information does Shop-It collect?

We collect information, such as name, e-mail and postal addresses, phone and credit card numbers from you when you visit our website or one of our stores, place an order online or by phone, make an in-store purchase, save your info with us online, or participate in a contest, promotion or survey. We maintain a record of your product interests and the purchases you make online or by phone and in our stores, and may also acquire information about you from our joint marketing partners, from unrelated third parties, and from our stores.

How does Shop-It use my information?

When you place an order or make a purchase from Shop-It we use your personal information to process your order, send you e-mails to confirm your order or to contact you via phone, postal mail or e-mail if we have other questions regarding your order or purchase.

When you place an order, make a purchase or save your information online, we will use your e-mail and postal address to send you information about our products, services, contests, and promotions and to help us learn more about your shopping preferences. If you participate in a contest or promotion (online, over the phone or at one of our retail stores), we may use your personal information to send you e-mails, postal mail, or telephone (including text messages) regarding our products, services, contests and promotions. From time to time, we may use this information to contact you via e-mail, postal mail, or telephone to learn more about your shopping preferences. You always have the choice not to receive marketing information or calls.

In addition, we may use information about your product interests and purchases from us and our stores to help us improve our site design and your online and in-store shopping experiences. We may contact you, subject to the choices you have made, via e-mail, postal mail, or telephone, to conduct market research and learn more about how we can improve our product offerings.

To serve you better, we may combine information you give us and information about your product interest and purchases with information from third parties, including demographic information and information that is publicly available. We may also combine this information with information from our stores. We use that combined information to enhance and personalise your shopping experience with us, and to communicate with you in accordance with this policy.

Does Shop-It share my information with third parties?

If you shop at one of our stores we share information about you with that store, so that it can communicate with you by e-mail or postal mail about their products, services, contests and promotions that may be of interest to you. Each of our stores has a privacy policy that is consistent with our own.

We also contract with service providers to maintain and manage our customer information, to fulfill promotions and to communicate with our customers. We do not authorize any of these service providers to make any other use of your information.

In addition, when we team up with another company to offer or provide products, services, contests or promotions, we may compare our customer list with theirs to identify our common customers. Both Shop-IT and our marketing partners may use that information to fulfill our respective obligations to you and for future promotional activities.

When we offer contests and promotions, with or without a marketing partner, you may be required to provide certain personal information in order to participate. In these cases, we will give you the choice not to receive e-mail messages or other communications from us regarding our products, services, contests, and promotions. In this case, however, Shop-It may still need to contact you, for example, to notify winners and to fulfill promotional obligations.

In the unlikely event of a sale of some or all of our business, Shop It will disclose your personal information to a purchaser that agrees to abide by the terms and conditions of this privacy policy.

Shop-It reserves the right to disclose information about you as required by law, in response to legal process and law enforcement requests, and as necessary to protect the property, interests and rights of Shop-It , its stores, and others.

How do I access my information? How do I change or delete my information?

You can review, change or delete certain personal information related to your use of our online sites (e.g., name and contact information). To access your information online, simply click "My account" at the bottom of any page, sign in when prompted to do so, and you'll be able to edit your personal information. Or you may click here to e-mail Shop-It customer service. Please be sure to include your e-mail address, full name and password. Please note that any requests to update your personal information may take up to ten days for your e-mail request and 6-8 weeks to process any postal mail request.

How do I exercise my choices about receiving promotional communications?

We want to communicate with you only if you want to hear from us. If you prefer not to receive promotional information from us or individual stores, or if you do not want us to use your information to enhance your shopping experience, please let us know by by sending us an e-mail. Please be sure to include your full name and the e-mail address you used when you registered with or made a purchase from us. If you ask us to remove your name and address from promotional lists, we will maintain your name in a "do not contact" file to ensure that we can honor your request. It may take up to 10 days to process your e-mail request, and 6-8 weeks to process your postal mail request, during which period you may continue to receive communications from Shop It

Please also note that when you purchase from us, we will continue to confirm your order by e-mail. In addition, we may also need to contact you via phone, e-mail or postal mail with other questions regarding your order.

At Shop It we don't just stand behind our merchandise. We also do our best to provide a safe and convenient online shopping experience.

Credit Card Safety

Protecting the safety of your credit card information is important to us.

We use Secure Sockets Layer (SSL) technology to protect the security of your credit card information as it is transmitted to us.

SSL is the gold standard in Internet encryption technology, which is a fancy way of saying that it's a highly sophisticated method of scrambling data as it travels from your computer to our website's servers.

If someone steals your credit card information or uses your credit card in an unauthorized manner on our site (as determined by your credit card company) — through no fault of your own — we'll cover up to $50 of the charges your credit card company doesn't. What's more, we'll do what we can to make the whole process as hassle-free as can be.

Bank or credit card company liability

If unauthorized use of your credit or debit card does occur, you must notify your card provider, in accordance with the agreement you have with the company.

To use Shop It, you must enable JavaScript in your browser. Please follow the simple instructions below based on your browser type and version.

Internet Explorer 6.0 and higher for Windows

1. Click the Tools menu. (For Internet Explorer 7.0, click on the Tools button).
2. Click Internet Options to open the Internet Options dialog box.
3. Click the Security tab.
4. Click the Internet symbol (a globe).
5. Click the Custom Level button to open the Security Settings dialog box.
6. In the Settings list, scroll down to Scripting.
7. Under Active Scripting, click Enable so that a dot appears next to it.
8. (If you are unsure about the other Security Settings, please check with your Network Administrator).
9. Click OK to close the Security Settings dialog box.
10. Click Yes in the Warning! Message box.
11. Click OK to close the Internet Options dialog box.

Netscape 7 and higher for Windows

1. Click Edit; then click Preferences.
2. Click on Advanced left arrow to expand menu.
3. Click on Scripts & Plugins.
4. Under Enable JavaScript for, check Enable Navigator.
5. Click the OK button.

Firefox 1.5 and higher for Windows

1. On the Tools menu, click Options.
2. Click on the Content icon.
3. Check the box next to Enable JavaScript.
4. Click OK.

Safari 2.0 and higher for Mac

1. Click Safari; then click Preferences.
2. Click the Security icon.
3. Under Web Content, check Enable JavaScript.
4. Close the window.

Firefox 1.0 and higher for Mac

1. Click on Firefox.
2. Click on Preferences.
3. Click on Web Features.
4. Check Enable JavaScript.
5. Click OK.

Shop-It is best viewed with Mozilla Firefox 1.0 or higher, or Microsoft Internet Explorer version 5.0 or higher. You can upgrade your browser atat Mozilla, or at Microsoft for free.

Enabling JavaScript

We're sorry, but you'll need to enable JavaScript in your browser to shop our site. See below for easy-to-follow instructions.

Does this site use JavaScript?

Yes, you cannot shop the Shop-It site unless your Web browser supports JavaScript. If your firewall does not allow JavaScript from the Web in general, you will need to ask your network administrator to enable JavaScript for the Shop-It site.

How can I enable JavaScript in my Web browser?

If you are using Internet Explorer 6.x, 5.x or 4.x (Windows):

1. Click the Tools menu
2. Click Internet Options ..., to open the Internet Options dialog box
3. Click the Security tab
4. Click the Internet symbol (a globe)
5. Click the Custom Level ... button, to open the Security Settings dialog box
6. In the Settings list, scroll down to Scripting
7. Under Active Scripting, click Enable, so that a dot appears next to it
8. (If you are unsure about the other Security Settings, please check with your Network Administrator)
9. Click OK to close the Security Settings dialog box
10. Click Yes in the Warning! message box
11. Click OK to close the Internet Options dialog box

If you are using Netscape 6.x:

1. Click Edit, then click Preferences
2. Click on Advanced.
3. Check Enable JavaScript for Navigator.
4. Click the OK button.

If you are using Netscape 4.x:

1. Click Edit, then click Preferences
2. Click on Advanced.
3. Check Enable JavaScript.
4. Click the OK button.

A few plug-ins will enhance your shopping experience at Shop It. To view our video content (or content from stores), experience multimedia effects, view downloaded order forms, and take advantage of other features, you need to download and install the following plug-ins.

QuickTime:to play movies.

Flash: to view the homepage animation and many of our seasonal shops and features.

Adobe Acrobat Reader: to download certain forms.

Once the software has downloaded completely, locate it on your hard drive, and follow the included installation instructions.

Please be assured that we are working hard to make our site more accessible to customers with screen readers and talking Web browsers.

In the meantime, if you have any questions about our site or our merchandise, or you would like to make a purchase, please feel free to email us and we will contact you by phone if required.